Return & Refund Policy
We want you to love what you receive. However, due to the unique nature of gemstones, our return and refund policy is limited to the following cases:
Eligible for Return/Refund
- Wrong item delivered
- Damaged product upon arrival
How to Request a Return/Refund
- Contact us within 2 days of delivery with clear photos/videos of the product.
- Once approved, we will guide you through the return process.
- The product must be returned in its original condition and packaging.
Refund Processing
- Refunds (if applicable) will be processed within 5–7 working days after we receive and inspect the returned item.
- Refunds will be issued to your original payment method.
Non-Returnable Cases
- Returns are not accepted for reasons related to personal energy preferences, intuition, or perceived effectiveness.
- Natural gemstones may vary slightly in color, texture, or pattern, and such variations are not considered defects.